At ThePhoneStoreCo, we are committed to providing our customers with high-quality products and exceptional service. We offer a one-year warranty on all our products to ensure your satisfaction and peace of mind.
Our warranty covers any defects in materials or workmanship that may arise during normal use of the product within one year from the date of purchase. We will repair or replace the product, at our discretion, free of charge.
Please note that our warranty does not cover damages caused by water or physical damage. This includes, but is not limited to, liquid spills, submersion in water, accidental drops, or any other form of physical damage caused by mishandling or misuse of the product.
If you encounter any issues with your product that are covered under our warranty, please follow these steps to initiate a claim:
1. Contact our customer support team within the warranty period, providing details of the issue and proof of purchase.
2. Our customer support team will guide you through the troubleshooting process to determine if the issue can be resolved remotely.
3. If the issue cannot be resolved remotely, we may request you to send the product back to us for further inspection.
4. Once we receive the product, our technicians will assess the issue and determine the appropriate course of action.
5. If the issue is covered under our warranty, we will repair or replace the product and return it to you free of charge.
6. If the issue is not covered under our warranty, we will provide you with a detailed explanation and offer alternative solutions, which may involve additional costs.
Please note that any repairs or replacements made under warranty do not extend the original warranty period.
Our warranty is non-transferable and applies only to the original purchaser of the product. It does not cover any accessories or peripherals that may have been included with the product. Additionally, our warranty does not cover damages resulting from unauthorized repairs or modifications made to the product.
We reserve the right to modify or terminate this warranty policy at any time without prior notice.
For any further questions or assistance regarding our warranty policy, please contact our customer support team.
Thank you for choosing ThePhoneStoreCo. We value your trust and are dedicated to providing you with a seamless and satisfactory experience.